Privacy Policy

Introduction

This Privacy Policy describes how NUR Australian Nutrition ("NUR," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, or interact with us in any other way. We are committed to protecting your privacy and ensuring the security of your personal information.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

This Privacy Policy was last updated on May 1, 2024.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Payment information (such as credit card details and billing address)
• Order history and transaction details
• Health information that you voluntarily provide when seeking product recommendations

Non-Personal Information

• Device information (such as IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on pages, links clicked)
• Location data
• Cookies and similar technologies

How We Collect Information

We collect information through various methods:

• Direct Collection: Information you provide when creating an account, placing an order, subscribing to our newsletter, completing forms, or contacting us.
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies as you navigate our website.
• Third-Party Sources: Information we may receive from business partners, analytics providers, and advertising networks.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To create and manage your account
• To provide customer support and respond to your inquiries
• To send transactional emails (such as order confirmations and delivery updates)
• To send marketing communications (with your consent)
• To personalize your experience and deliver content relevant to your interests
• To improve our website, products, and services
• To detect, prevent, and address technical issues, fraud, or illegal activities
• To comply with legal obligations

Sharing of Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.
• Business Partners: Trusted partners who help us offer and provide products and services, or who advertise on our behalf.
• Legal Authorities: Government agencies, law enforcement, and other parties when required by law or to protect our rights and the rights of others.
• Corporate Transactions: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for monetary consideration.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable the website to remember choices you make and provide enhanced features.
• Targeting/Advertising Cookies: Collect information about your browsing habits to make advertising relevant to you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information, which may include:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your personal information to other countries, we will implement appropriate safeguards in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "last updated" date at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: