Frequently Asked Questions

Find answers to common questions about our products and services

What is the difference between NUR's DHA products for children and students?

Our children's DHA Neuroacid Memory Support is formulated specifically for developing brains with a gentle concentration of key nutrients appropriate for children aged 3-12. The Student Cognitive Enhancer contains a higher concentration of neuroacids and phosphatidylserine, designed to support the higher cognitive demands of students aged 13 and above.

Are NUR products suitable for vegetarians or vegans?

Our Deep Sea Fish Oil Omega-3 product contains marine ingredients and is not suitable for vegetarians or vegans. However, we are developing plant-based alternatives derived from algae sources that will provide similar benefits. Please check our product descriptions for the latest information.

Do your products contain allergens?

Our products are free from common allergens such as gluten, dairy, soy, and nuts. However, our Omega-3 product is derived from fish oil, so those with fish allergies should avoid this product. All allergen information is clearly listed on our product packaging and on the product pages of our website.

What is the recommended dosage for each product?

Recommended dosages vary by product:

  • Children's DHA Memory Support: For children 3-12 years, one capsule daily with food.
  • Student Cognitive Enhancer: For individuals 13+ years, two capsules daily with food.
  • Deep Sea Fish Oil Omega-3: For adults, two capsules daily with food.

Always follow the dosage instructions on the product packaging and consult with a healthcare professional before use.

When is the best time to take your supplements?

For optimal absorption and to minimize the possibility of digestive discomfort, we recommend taking all our supplements with food. Many customers find taking them with breakfast or lunch works best, but consistency is more important than specific timing. The key is to establish a routine that works for you.

How long should I take the supplements to see results?

Nutritional supplements work best when taken consistently over time. Most users begin to notice benefits after 4-6 weeks of regular use. For optimal results, we recommend a minimum of 3 months of continuous use. Brain and heart health support is most effective as part of a long-term health strategy rather than a short-term solution.

What are your shipping options and timeframes?

We offer several shipping options:

  • Standard Shipping: 3-5 business days (free for orders over $50)
  • Express Shipping: 1-2 business days
  • International Shipping: 7-14 business days (varies by destination)

Orders are processed within 24 hours of being placed. Shipping times begin once the order has been processed.

Do you ship internationally?

Yes, we ship to most international destinations. International shipping costs and delivery times vary depending on the destination country. Please note that international customers may be responsible for customs duties, taxes, and import fees imposed by their country of residence. These charges are not included in our shipping fees.

What is your return policy?

We offer a 30-day satisfaction guarantee on all products purchased from our official website. If you're not completely satisfied with your purchase, you can return the unused portion for a full refund, minus shipping costs. To initiate a return, please contact our customer service team at support@nur.com with your order number and reason for return.

Are your products tested for quality and safety?

Yes, all NUR products undergo rigorous testing for purity, potency, and safety. Our manufacturing facilities follow Good Manufacturing Practices (GMP), and each batch is tested by independent laboratories to ensure it meets our strict quality standards. We test for potential contaminants, verify active ingredient levels, and ensure stability throughout the product's shelf life.

Can I take your supplements alongside medication?

While our supplements contain natural ingredients, some may interact with certain medications. It's always recommended to consult with your healthcare provider before starting any new supplement, especially if you are taking prescription medications, have underlying health conditions, are pregnant or nursing, or are planning to give supplements to children.

Where are NUR products manufactured?

All NUR products are proudly manufactured in Australia in TGA-approved facilities that adhere to stringent quality control standards. We source our ingredients from trusted suppliers who meet our high standards for quality and sustainability. Our Australian manufacturing ensures that all products comply with Australia's strict regulatory requirements for nutritional supplements.

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